I moved to Philadelphia this weekend. Great city. My bicycle had not been serviced in over a year. My brother, who also lives in the city, reccomended Breakaway Bikes on 19th and Chestnut. I walked my flat-tired, brakes rubbing against the wheels bike down to Breakaway. I was no more then 10 ft. inside the front door when one of their hipster come bike techs grabbed my bike and said "let me take a look." I obliged.
Ten minutes of cranking, twisting, rubbing, and talking later, he looks up at me and goes "this is a good bike." He releases the bike from his work stand and wheels it over to me. I ask, "how much do I owe you?" He says, "don't worry about it, just come back and buy something." WHAT? Are you serious? I was standing directly under signs indicating that a price of a tune up was $50. I told him that I was floored by his generosity and that my brother was 100% right. He doesn't ask my brother's name, he just wants to know what bike he rides. This is awesome!
Business analysis: The guy gave away 10 minutes of his time to tune up my bike. It cost him/the shop pretty much nothing. Now, he not only has me as a customer-for-life but he also has everyone else I tell. I love when these types of things happen.
www.breakawaybikes.com
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