Delivering on the Promise by Josh Kowitt

If you call the 800 number a human being picks up within two rings.  Wow.

They also don't charge fees for international atm use (this is good because i'm going to asia on tuesday).  There was a problem setting up my account.  They solved it.  See e-mail below...

To Whom It May Concern,

I would like to let you know what a great asset CJ is to your organization.  I went into the City Ave (Philly) branch last Saturday to open a checking account.  By mistake, my middle name was used instead of my last name.  I came in the next day to have it changed and Charles helped me.  Unfortunately, the first shot at a name change didn't go through.  Today, Charles helped me finalize the name change and even setup my online access.  If only every company (and employee, for that matter) took customer service as seriously as Charles.

Keep it up!

Josh

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